Last updated: January 1, 2025
KitchenERP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform and visit our website at kitchenerp.com. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, and billing details when you register for or use our services.
- Business Data: Customer records, order data, inventory information, employee records, and other data you enter into the KitchenERP platform.
- Communication Data: Messages, emails, and support tickets you send to us.
- Usage Data: Information about how you interact with our platform, including login times, pages visited, and features used.
- Device & Technical Data: IP address, browser type, operating system, and device identifiers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the KitchenERP platform and services.
- Process transactions and send related billing information.
- Respond to comments, questions, and requests for customer support.
- Send technical notices, updates, security alerts, and administrative messages.
- Monitor and analyze usage patterns to improve our products.
- Detect, prevent, and address fraud, abuse, and other harmful activities.
- Comply with applicable laws and regulations.
3. How We Share Your Information
We do not sell your personal data. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who help us operate our platform (e.g., cloud hosting, payment processors, email services). These vendors are bound by data protection agreements.
- Integrations: When you connect third-party services (QuickBooks, Stax Payments, Facebook, Google), you authorize data sharing as required by those integrations.
- Legal Obligations: When required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
4. Data Security
We take the security of your data seriously. KitchenERP uses industry-standard measures to protect your information, including:
- SSL/TLS encryption for all data in transit.
- Encrypted storage for sensitive business and personal data.
- Role-based access controls limiting who can view your data.
- Regular security audits and vulnerability assessments.
- Secure data centers with physical access controls.
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you cancel your account, we will retain your data for 90 days before permanent deletion, unless a longer retention period is required by law or you request earlier deletion.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience. Types of cookies we use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain types of data processing.
To exercise these rights, contact us at hello@kitchenerp.com.
8. Third-Party Links
Our platform and website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you access.
9. Children's Privacy
KitchenERP is a business software platform intended for adults 18 years and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: